Specific Issue
Undisclosed or Recurring Consumer Charges
Hudock Law Group reviews Wisconsin consumer disputes involving charges that continue after a transaction, appear without clear disclosure, renew automatically, or do not match what the consumer understood or agreed to.
How These Disputes Commonly Develop
A consumer purchases a product, service, membership, subscription, rental, or other transaction and provides a payment method. A later statement shows an additional or recurring charge. The charge may continue monthly, annually, or at another interval. The consumer reviews the agreement, advertisement, receipt, checkout screen, or account terms and asks the business to explain, cancel, reverse, or refund the charge. The business may deny the request, continue billing, or rely on a term the consumer disputes.
Facts That May Help the Firm Understand the Matter
- What the consumer believed was being purchased
- The price represented before the transaction
- The wording of any renewal or recurring-charge disclosure
- The date and amount of each charge
- How long billing continued
- When the consumer first noticed the charge
- What cancellation or refund request was made
- What response the business gave
- Whether the billing practice appears standardized
- Whether collection, arbitration, or court activity has begun
Documents to Preserve
- Advertisement or offer
- Contract or terms
- Checkout screen or screenshot
- Receipt
- Account statements
- Billing history
- Renewal notices
- Cancellation communications
- Refund requests
- Business responses
- Collection notices
- Court or arbitration papers
Keep these records in a safe place. Do not send them through the website unless Hudock Law Group later requests them.
Questions the Intake Should Answer
- What was purchased?
- What price was represented?
- Was a recurring or renewal term displayed?
- When did the charges begin?
- How often were charges imposed?
- How much was charged in total?
- When was cancellation requested?
- Did the charges continue?
- What explanation or refund was offered?
- Do you believe the same practice affected others?